Is First Direct Down?

Is First Direct not working for everyone right now? Get current First Direct outages, status, timeouts and issue reports today.

  
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First Direct is a telephone and internet based retail bank division of HSBC Bank plc based in the United Kingdom
https://www.firstdirect.com


First Direct website request errors

This graph shows First Direct errors and response times for the website over the past day. Website status and slowness is related to downtime for First Direct and errors for their site.

First Direct outage report graph

This chart above shows First Direct error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of First Direct is marked as "down" when the number of reported errors is significantly higher than the average errors.



More about First Direct service

First Direct is a telephone and internet based retail bank division of HSBC Bank plc based in the United Kingdom. First Direct has headquarters in Leeds, England, and has 1.45 million customers. It was awarded Most Trusted Financial Provider by Moneywise in 2019, and was ranked top in the February 2020 Competition and Markets Authority bi-annual survey for overall service quality.

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What should I do if First Direct is unavailable?
If First Direct is UP but you can't load the page, here are some helpful troubleshooting steps:
Refresh
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to First Direct is blocked
Access to First Direct may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access First Direct.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access First Direct again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the First Direct site again.
Web Browser Plugins
If you are still having trouble accessing First Direct, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to First Direct